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Your questions - our answers
How does my move with Relofair work?
Moving with Relofair starts with a request on our website where you simply submit a list of the items you’re moving—via text message, voice message, or photos. We quickly qualify your move and begin scouting for the moving companies best suited to your needs. Once we’ve collected offers with fixed price guarantees, you can compare them and choose the company that’s right for you. We then work together to plan and execute your move seamlessly.
What special services do you offer when moving?
Relofair offers a range of special services to make your move as smooth as possible. These include packing and unpacking, furniture and kitchen disassembly and assembly, transport for fragile and valuable items, furniture lifts for difficult access, and handling of special equipment. We also provide secure storage options, move-out cleaning, express and weekend moves, international relocation support, and additional insurance for extra protection. Whatever your needs, we ensure a hassle-free moving experience.
Can other costs - apart from those mentioned in the fixed-price offer - be added?
Our fixed price offer covers all services agreed in advance so that you have full cost certainty. Additional costs may only be incurred if subsequent changes or special services are required. These include, for example, additional furniture or removal goods that were not included in the original quote, last-minute changes to the removal date, more difficult access conditions that require a furniture lift, or additional working hours if the removal is unexpectedly extended. If such situations arise, we will inform you in advance of possible additional costs so that there are no surprises.
Can I also book a full-service move with you?
Yes, with Relofair, you can book a full-service move where we take care of everything for you. This includes packing and unpacking, furniture and kitchen disassembly and assembly, secure transport, and even move-out cleaning if needed. We also offer additional services like furniture lifts for difficult access, handling of special equipment, and extra insurance for added protection. Simply let us know your requirements, and we will arrange a stress-free, all-inclusive moving experience for you.
Is it cheaper to move if my moving date is flexible?
Yes, being flexible with your moving date can help reduce costs. Moving companies often have lower demand on weekdays, in the middle of the month, or outside peak moving seasons, which can lead to better pricing. If you’re able to adjust your schedule, we can look for the most cost-effective options and match you with a moving company offering the best rates for your preferred time frame.
Are there days in the month when I can move more cheaply?
Yes, moving is often cheaper on certain days of the month. Mid-month dates and weekdays (Tuesday to Thursday) typically have lower demand compared to weekends and the beginning or end of the month, when most people schedule their moves. If your schedule is flexible, we can help you find a more cost-effective moving date with better availability and pricing from moving companies.
Are the registered moving companies reputable?
Yes, all moving companies registered with Relofair are carefully vetted to ensure quality and reliability. Our partner companies have been personally reviewed by our experienced moving assistants, who have over 20 years of industry expertise. Every company we work with possesses valid insurance and the necessary licenses to operate as a professional moving business. Additionally, they comply with our strict business standards, have outstanding customer ratings, and employ a workforce fluent in German. This guarantees a smooth and professional moving experience for our customers.